Refund policy

REFUND POLICY

At NexusHub, customer satisfaction is important to us.

Returns

  • We accept returns within 30 days of delivery.

  • Items must be unused and in original condition.

Non-Returnable Items

  • Used beauty products (for hygiene reasons)

  • Damaged items caused by misuse

Refund Process
To request a refund, contact:
shopnexusss@gmail.com

Include:

  • Order number

  • Reason for return

Refunds

  • Approved refunds will be issued to the original payment method

  • Processing time: 5–10 business days

Shipping Costs

  • Customers are responsible for return shipping unless item is defective

Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 7 days.

Late or Missing Refunds
If you haven’t received your refund:

  • Check your bank account

  • Contact your payment provider

Policy Notice
This refund policy complies with California law requiring clear disclosure of return terms.